In the case of an emergency we would ask you to clarify any information questions about your personal customer account. Subsequently, the most common emergency reasons:

  • Status of my current visa application
  • Information about visa requirements per destinations
  • Changes the delivery address
  • Information on the phone times, locations and email addresses
  • Inquiries about the current visa application
  • Requests about general information's and service fees


Fall all answers to the emergency reasons listed above and more information’s, please log in your personal customer account. Log in, regardless of your terminal:

  • PC / Notebook
  • Tablet
  • Smartphone


In case of an actual emergency, you can find a separate phone number on your completed order.

We thank you for your interest in the DVKG.


Your DVKG Team

Log in/Registration


New visa application