General Terms and Conditions of DVKG Deutsche Visa und Konsular Gesellschaft mbH
§ 1 General
The following General Terms and Conditions constitute the legal basis for the execution of our services. The General Terms and Conditions are recognized by the customer by placing an order with DVKG Deutsche Visa und Konsular Gesellschaft mbH. The following terms and conditions apply exclusively to the contract concluded. Deviating or supplementary agreements as well as collateral agreements are only effective if they have been confirmed in writing by DVKG Deutsche Visa und Konsular Gesellschaft mbH. Other general terms and conditions shall not become part of the contract, even if DVKG Deutsche Visa und Konsular Gesellschaft mbH does not expressly object to them.
§ 2 Services
DVKG Deutsche Visa und Konsular Gesellschaft mbH offers services for a fee that enable consular services (visa, A1 certificate, EU notification, legalizations, etc.) to be obtained from authorities and consulates. DVKG Deutsche Visa und Konsular Gesellschaft mbH also offers advice on consular matters without a permit, provided that this does not affect the sovereign rights of the Federal Republic of Germany or other nations and / or does not constitute tax or legal advice.
The DVKG Deutsche Visa und Konsular Gesellschaft mbH commits itself exclusively to the provision of a service. A contract is only concluded when the order has been expressly accepted. DVKG Deutsche Visa und Konsular Gesellschaft mbH reserves the right to refuse orders without giving reasons.
The service is fulfilled with the order for the procurement of a consular service and the handover to the shipping company designated by the customer. The decision on the visa / issuance of a consular service is the sole responsibility of the authority / consulate. If the DVKG Deutsche Visa und Konsular Gesellschaft mbH has no explicit instruction to use a specific shipping company, it is at the discretion of the DVKG Deutsche Visa und Konsular Gesellschaft mbH to determine the most appropriate way of shipping in the interest of the customer.
DVKG Deutsche Visa und Konsular Gesellschaft mbH is entitled to transfer the execution of the order in whole or in part to third parties.
§ 3 Conditions
The fee to be paid for the services, third-party and third-party services, visa, A1 certificate, EU notification, legalization and passport fees, etc. as well as third-party shipping costs are based on the currently valid price and conditions overview, even if there is no express agreement on this. Unless otherwise agreed, placing an order with DVKG Deutsche Visa und Konsular Gesellschaft mbH entitles DVKG Deutsche Visa und Konsular Gesellschaft mbH to return the documents cash on delivery and to collect and demand the fee / invoice amount to be paid immediately.
It follows from the service contract that the obligation to pay for the service provided also exists if a consular service has not been provided.
Claims of DVKG Deutsche Visa und Konsular Gesellschaft mbH can only be offset against counterclaims that are undisputed or have been legally established. All conditions and prices are subject to change and non-binding.
§ 4 Liability
The DVKG Deutsche Visa und Konsular Gesellschaft mbH provides all services within the scope of the order with the diligence of a prudent businessman. The decision on the granting or refusal of consular services lies exclusively with the competent consulates / authorities. For the rejection of an application mediated by the DVKG Deutsche Visa und Konsular Gesellschaft mbH can and will not assume any liability. No liability is assumed for the provision of information.
The service of DVKG Deutsche Visa und Konsular Gesellschaft mbH is aimed at the accompaniment and procurement of consular services, the delivery of the decision of the consulate and / or the authority on the requested consular services and the documents related to the procurement. Furthermore, the service is aimed at the selection of the most appropriate processing, transportation and shipping method as well as the influence on accelerated processing at the consulate / authority. A liability for the loss, damage and for late delivery of the documents sent to the customer can not and will not be accepted by the DVKG Deutsche Visa und Konsular Gesellschaft mbH. DVKG Deutsche Visa und Konsular Gesellschaft mbH undertakes to assign to the customer all claims against the shipping company that may arise from the loss, damage or late delivery of the documents to the customer.If the customer incurs damages caused by gross negligence on the part of DVKG Deutsche Visa und Konsular Gesellschaft mbH in the course of order execution, DVKG Deutsche Visa und Konsular Gesellschaft mbH shall be liable for a maximum amount of EUR 800.00. Liability for slight and medium negligence is excluded.
The client must check the delivery immediately upon receipt for completeness and conformity with the ordered service and invoice. An obvious defect in the service must be reported in writing within seven (7) days of receipt of the documents or knowledge of the obvious defect. After expiry of the complaint period, such defects can no longer be asserted. Claims against the DVKG Deutsche Visa und Konsular Gesellschaft mbH, for whatever legal reason, expire in 6 months from receipt of the documents by the client / traveler or from knowledge of any facts giving rise to liability.
§ 5 Exclusion of liability
The DVKG Deutsche Visa und Konsular Gesellschaft mbH maintains an extensive database with entry requirements, application documents and information on the respective application and order process. The entry requirements and application documents of the consulates and/or authorities are subject to constant change. All information and documents are constantly updated, but DVKG Deutsche Visa und Konsular Gesellschaft mbH accepts no liability for the information and documents provided.
§ 6 Cancellation of order
Cancellation of the order placed is possible at any time in writing to the DVKG Deutsche Visa und Konsular Gesellschaft mbH. Up to the date of cancellation, all costs incurred, pro rata fees and the fees for the return will be charged.
§ 7 Further agreements
Agreements and ancillary agreements that amend and/or supplement these terms and conditions must be made in writing to be effective. Verbal collateral agreements do not exist.
§ 8 Partial ineffectiveness
In the event of the invalidity of individual clauses of these terms and conditions, the validity of the remaining contractual conditions shall remain unaffected.
§ 9 Data protection declaration
We take the protection of personal data and therefore your privacy very seriously. At this point, we would like to explain how we protect your data and what it means for you when you use our personalized services. In order to ensure the greatest possible protection of your privacy, it goes without saying that we comply with all current and future legal provisions on data protection. We undertake to inform the employees of DVKG Deutsche Visa und Konsular Gesellschaft mbH in accordance with the applicable data protection regulations (in particular Art. 13 or Art. 14 GDPR in conjunction with § 26 BDSG 2018) about the transmission to DVKG Deutsche Visa und Konsular Gesellschaft mbH.
§ 10 Place of performance and place of jurisdiction
The contract concluded with DVKG Deutsche Visa und Konsular Gesellschaft mbH is subject to German law and the enforcement of claims arising from this contract is subject to German jurisdiction. The place of jurisdiction for both parties is Berlin
